Octave Privacy Protection Policy

音昱隐私保护政策

Version 1.0
第1.0版
2019-1-16
 
This Privacy Protection Policy (“Policy”) applies to IMC Octave Holdings and its subsidiaries ("Octave," "we," or "us"). At Octave, we strive to deliver outstanding products, services, and experiences around the world. We value your business and, more importantly, your loyalty. We recognize that privacy is an important issue. We have developed this Policy to explain our practices regarding the personal information we collect from you or about you on this site or via our apps, through written or verbal communications with us, when you visit one of our properties, or from other sources.
本隐私保护政策(“本政策”)适用于IMC Octave Holdings及其子公司(“音昱”或“我们”)。音昱致力于提供卓越的全球化产品、服务和体验。我们重视您的事务,尤其是您的忠诚度。同时我们也认可隐私的重要性。我们制定本政策,旨在解释我们在本网站或通过我们的APP,或者通过书面或口头交流,或者在您访问我们的经营场所时,或者通过其他渠道,收集与您有关的个人信息或者从您这里收集个人信息的相关做法。
 
Contents
内容
-What data we collect about you?
-我们会收集哪些与您有关的信息?
-Sensitive Information
-敏感信息
-How do we use your info?
-我们会如何使用您的信息?
-Cookies Statement
-关于Cookies
-Links to Third-Party Websites and Services
-链接第三方网站及服务
-How can I exercise my rights over my data?
-我将如何行使对个人信息的权利?
-Personal Data From Children
-关于儿童的个人信息
-International Transfers of Personal Data 
-个人信息的跨境传输
-Protection Personal Data
-保护个人信息
-Other Uses and Disclosures
-其他使用和披露情形
-Policy Modifications
-政策修订
-Contact us
-联系我们
 
 
- What data we collect about you?
- 我们会收集哪些与您有关的信息?
 
We collect personal information at every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information. This personal information (“Personal Data”) may include: your name, mailing address, billing address, email address, phone number, information related to your reservation, stay or visit to a property; participation in a membership or loyalty program (including Octave co-branded payment cards or other co-branded programs); participation in marketing program (even if you do not stay at one of our hotels); information related to the purchase and receipt of products or services; personal characteristics, nationality, income, passport number and date and place of issue; travel history; payment information, such as your payment card number and other card information, as well as authentication information and other billing and account details associated with mobile billing; guest preferences; marketing and communication preferences; information about vehicles you may bring onto our properties; reviews and opinions about our Portfolio of Brands or properties (if they are identified or associated with you); frequent flyer or travel partner program affiliation and member number; hotel, airline and rental car packages booked; groups with which you are associated for stays at hotels; information provided on membership and account applications; and other types of information that you choose to provide to us or that we may obtain about you.
我们会在每一次点击或者访客互动时收集个人信息,而且我们在业务经营中均可能收集个人信息。个人信息(“个人信息”)可能包括:您的姓名、邮寄地址、账单地址、电子邮箱、手机号码、与您预定、留宿或访问某个经营场所有关的信息;参与会员或积分项目(包括音昱联名支付卡或其他联名项目);参与市场营销项目(即使您并未在我们的酒店留宿);与购买和接受产品或服务有关的信息;个人特征、国籍、收入、护照号码以及核发日期和地址;旅行记录;支付信息,包括您的支付卡号码以及其他卡片信息,还有与移动账单有关的认证信息和其他账单和账号信息;客人喜好;营销和交流喜好;进入我们经营场所的个人车辆信息;关于我们品牌或经营场所的评论意见(如果可以确认为您或者与您有关的评论);飞行积分项目及会员号;预定的酒店、航空和租车套餐信息;您留宿酒店的团队信息;会员或账号申请时提供的信息;您选择向我们提供或者我们可能获得的与您有关的其他信息。
 
 
 
- Sensitive Information
- 敏感信息
 
In some jurisdictions, the term "sensitive information" refers to information related to your identification number, mobile phone numbers, racial or ethnic origin, political opinions, religious or philosophical beliefs, personal health, genetic information, and any biometric data used for the purpose of unique identification. 
在某些管辖区域,“敏感信息”指个人身份证号码、手机号码、种族或民族、政治观点、宗教或哲学信仰、个人健康和基因信息以及具有独特识别功能的任何个人生物信息。

We do not generally collect sensitive information unless it is volunteered by you or unless we are required to do so pursuant to applicable laws or regulations. We may use health data provided by you to serve you better and meet your particular needs.
我们一般不会收集敏感信息,除非是您自愿提供或者我们根据适用法律法规的要求必须收集该类信息。我们可能会使用您提供的健康信息,以便更好地服务您并满足您的特别需求。

 
- How do we use your info?
- 我们会如何使用您的信息?
 
Octave uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:
音昱将使用收集的信息向您提供丰富的互动体验。特别是,我们将使用信息:
 
  • Improve and develop our products and service.
  • 改进并开发我们的产品和服务。
  • Personalize our products and make recommendations.
  • 对我们的产品进行个性化处理并提出建议。
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.
  • 对您进行广告推送,包括推送促销信息、精准广告以及提供相关报价。
 
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
我们还会在业务经营中使用信息,这些经营活动包括分析我们的业绩,满足我们的法定义务,在职培训以及研究活动等。
 
In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Octave products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
为了实施这些目的,我们将对从各个场景(例如,您使用两款音昱产品)收集或者从第三方处获得的信息进行集合,以便向您提供无缝、一贯和个性化的体验,或者作出充分的商业决策,或者用于其他合法用途。
 
 
- Cookies Statement
- 关于Cookies
 
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.
Cookies是在放置在您设备上的用于存储数据且可由放置cookie的网站的Web服务器重新读取的小型文本文件。我们使用cookies和类似技术用于存储和记录您的偏好和背景,使您可以登陆网站,按兴趣爱好推送广告,打击诈骗,分析我们产品的性能以及实施其他合法用途。
 
We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.
我们也会使用“网络信标”帮助传送cookies和收集使用和性能信息。我们的网站可能包括来自第三方服务商的网络信标、cookies或类似技术。
 
You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.
您有各种工具可以控制cookies、网络信标和类似技术收集的信息。例如,您可以在网络浏览器中使用控制工具,限制您访问的网站使用cookies的方式以及通过清理或者屏蔽cookies撤回您的同意授权。
 
 
- Links to Third-Party Websites and Services
- 链接第三方网站及服务器
 
Our site and our mobile applications may contain links to third parties' websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.
我们的网站及移动APP可能会链接第三方网站。请您注意,我们对该第三方收集、使用、维持、分享及披露数据及信息的行为不承担任何责任。您向第三方网站提供信息以及使用第三方网站的行为,将适用该类网站的隐私政策及服务条款。我们鼓励您在提供个人信息之前阅读访问网站的隐私政策。
 
Octave may also partner with a limited number of Internet providers to offer Internet access to our guests. Your use of on-property Internet service is subject to the third-party Internet provider’s terms of use and privacy policy. You can access those terms and policies using the links on the service sign-in page, or by visiting the Internet provider’s website.
音昱可能会与某些网络服务商一起为我们的客人提供网络接入服务。您在经营场所现场使用网络服务将受限于第三方网络服务商的使用条款和隐私政策。您可以通过使用服务登陆网页上的链接或者访问网络服务商的网站了解这些条款和政策。
 
 
- How can I exercise my rights over my data?
- 我将如何行使对个人信息的权利?
 
The information you provided to us at the time of registration may be accessed, reviewed and updated at any time by signing in to your Octave profile.
您在登陆您的音昱账户时可以读取、审阅和更新您在注册时向我们提供的信息。
 
For your protection, we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable and consistent with applicable law.
为了保护您的权益,我们在满足您要求之前可能需要核实您的身份。我们将会努力在法律允许的范围内尽快满足您的请求。
 
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase, reservation, or promotion). There may also be residual data that will remain within our databases and other records, which will not be removed. In addition, there may be certain data that we may not allow you to review for legal, security, or other reasons.
请您注意,我们经常需要出于保存记录之目的或者为了在要求变更或删除之前完成您发起的任何交易之目的(例如,在您进行购买或预定行为,或者参与促销活动时,您可能在该等交易完成之前无法修改或删除个人信息)保留相关数据。我们的数据库及其他记录中也可能保留相关残余信息。此外,出于合法、安全或其他理由,可能存在我们无法允许您审阅的相关信息。
 
 
- Personal Data From Children
- 有关儿童的个人信息
 
We recommend that minors encourage their parents or guardians to read this Policy, and recommended that minors seek the consent and guidance of their parents or guardians before submitting information. We will protect the relevant information of minors in accordance with the applicable laws and regulations.
我们建议,未成年人得鼓励其父母或监护人阅读本政策,并建议未成年人在提交相关信息之前征询其父母或监护人的同意及指导意见。我们将依据相关适用法律法规保护未成年人的相关信息。
 
 
- International Transfers of Personal Data
- 个人信息的跨境传输
 
Octave is a global organization and provides a global service. Sharing data cross-border is essential to the Services so that you receive the same high-quality service wherever you are in the world. As a result, we may, subject to law, transfer Personal Data and other data collected in connection with the services, to entities in countries where data protection standards may differ from those in the country where you reside. By making a reservation, visiting or staying at an Octave branded property or using any Octave Group branded service, you understand that we may transfer your Personal Data globally.
音昱是一家全球化组织,并提供全球化服务。因此,跨境分享信息对于服务而言是至关重要的,只有这样,您才可以在全球任何地方获得相同的高质量服务。为此,我们在遵守法律的前提下可能会向位于信息保护标准可能不同于您所在国标准的其他国家的实体传送因服务收集的个人信息和其他信息。您理解,通过预定、访问或者留宿任何一个音昱品牌的经营场所或者使用任何音昱集团品牌服务,我们可以在全球范围内传输您的个人信息。
 
In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries will be entitled to access your Personal Data.
在特定情况下,其他国家的法院、执法机构、监管机构或安全部门有权获取您的个人信息。
 
 
- Protection Personal Data
- 保护个人信息

We will take reasonable measures to: (i) protect Personal Data from unauthorized access, disclosure, alteration or destruction, and (ii) use industry-standard security measures, including the establishment of a rational system specifications, safety technology to protect your information from unauthorized access, use or modification, or to  avoid damage or loss of data.
我们将采取合理措施:(i)保护个人信息免受未经授权的访问、披露、篡改或毁坏,以及(ii)使用同行业的安全标准,包括设立合理的系统规格和安全技术,以便保护您的信息免受未经授权的访问、使用或修改,或者避免数据损毁。

We only allow Octave employees who need to know this information to access your Personal Data, and set up strict access control and monitoring mechanisms for this purpose. We also require all personnel who may be exposed to your Personal Data to perform the appropriate confidentiality obligations. We will take all reasonable and practicable steps to ensure that no relevant information is collected.
我们仅允许有必要知晓信息的音昱员工接触您的个人信息,并建立严格的访问权控制和监督机制。我们还要求接触您个人信息的所有人员履行适当的保密义务。我们将会采取所有合理且务实的措施确保无关信息不被收集。

We also seek to require our service providers with whom we share Personal Data to exercise reasonable efforts to maintain the confidentiality of Personal Data about you. 
我们还会寻求我们给予个人信息分享的服务商使用合理之努力维护您个人信息的保密性。

 
 
- Other Uses and Disclosures
- 其他使用和披露情形
 

To the extent permitted by laws and regulations, we may use and disclose your Personal Data in the following circumstances without your authorized consent:
在法律法规允许的范围内,在以下情况中,我们使用和披露您个人信息无需征得您的授权同意:

(1) national security, national defense and security-related;
与国家安全、国防安全相关的;
(2) related to public safety, public health, and major public interests;
与公共安全、公共卫生、重大公共利益相关的;
(3) related to criminal investigation, prosecution, trial and execution of judgments;
与犯罪侦查、起诉、审判和判决执行等相关的;
(4) to protect your or other persons’ life, assets and other important legal rights and interests but it is difficult to obtain your consent;
出于维护您或其他个人的生命、财产等重大合法权益但又很难得到您本人同意的;
(5) the Personal Data is made by you available to the public;
所收集的个人信息是您自行向社会公众公开的;
(6) the Personal Data is collected from the legally disclosed source;
从合法公开披露的信息中收集个人信息的;
(7) it is requisite to sign and perform the contract as requested by you;
根据您要求签订和履行合同所必需的;
(8) it is requisite to maintain the safe and stable operation of our products or services;
用于维护所提供的产品或服务的安全稳定运行所必需的;
(9) as otherwise permitted by applicable laws and regulations.
法律法规规定的其他情形。

 
 
- Policy Modifications
- 政策修订
 
We may modify this Policy from time to time. When we make material changes to this Policy we will post a link to the revised Policy on the homepage of our site, and if you have registered for any of our  products or services, will may also inform you through a communications channel that you have provided. You can tell when this Policy was last updated by looking at the link and at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on our site. Use of the site, any of our products and services, and/or providing consent to the updated Policy following such changes constitutes your acceptance of the revised Policy then in effect.
我们可能会不时地修改本政策。我们在对本政策作出重大修改时会在音昱网站首页公布修改后政策链接。如果您已经注册任何产品或服务,我们也会通过您提供的通讯渠道通知您。您通过查看链接以及政策起始部分的日期可以知晓本政策最新更新版本。本政策的任何修改将在该修改公布于音昱网站时生效。在该等修改后,您对我们网站或者任何产品和服务的使用,以及/或对修改后政策的同意,均构成您对届时有效的修改后政策的接受。
 
 
 
- Contact us
- 联系我们
 
If you have any questions about this Policy or how Octave processes your Personal Data, or if you wish to either provide a compliment or a complaint, please contact us by email at Privacy@livingoctave.com.
如果您对本政策或者音昱如何处置您个人信息有任何问题,或者如果您希望给予任何肯定或者提出任何投诉,请联系我们:Privacy@livingoctave.com